Powergen, owned by the German utility company E.ON, has decided to increase staffing at its five UK call centres by 980 following a decision to end its call centre operations in India. The company has been using call centres in India since 2001 but decided to increase jobs and staff training in the UK when complaints about its call centre services rose to twice the industry average.
Read more at > Guardian newspaper (EN)
Powergen energy company to end Indian outsourcing
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