Social Services, Precarious employment, Netherlands

(August 2016) A recent report on several care institutions by the SWZ inspectorate looked at pressure of work, violence, working hours and other elements of safe and good working conditions. The results are being taken up by the care and welfare section of the FNV confederation as it prepares for the upcoming round of collective bargaining. The report found widespread safety violations relating to workloads ranging from 29% of workplaces in shelters and refugee centers to 55% in organisations dealing with the disabled. In the case of violence at work, incidents were recorded at 40% of

The FNV trade union has submitted proposals to the government to set staffing levels in eldercare. The union wants to see two workers for every eight residents and emphasises that there should be a balance of different skill levels. FNV argues that this is a crucial measure that will help improve recruitment and retention in the sector by ensuring that workers are not overworked and have enough time to spend with clients.

(March 2017) After years of campaigning, workers in social care might see some respite from the race to the bottom on contract costs and pay. The government has approved an order in council that requires municipalities to adopt fair and equitable rates for home care. This should end the situation where local authorities were issuing tenders which providers could only meet by cutting costs and for workers this meant either losing their job or seeing a massive cut in pay.

(March 2017) The waste and environment section of the FNV trade union highlights the findings of a recent report that found more than a third of workers (34%) in the waste sector working on precarious contracts. The union stresses in particular that this raises serious safety issues. There are problems of ensuring that agency workers, for example, get all the appropriate protective clothing and appropriate training. The union also argues, as in a recent case, that precarious workers are more likely to be involved in workplace accidents, often taking too many risks in trying to show they are

(April 2017) The FNV union has criticised municipalities for making excessive use of temporary contracts and says it will make this a priority issue in upcoming negotiations. The union reports that four out of five temporary workers wants a permanent contract while over half say they are not paid the same as permanent workers doing the same job. Around 60% also say they don't get the same training opportunities.

(May 2017) The FNV and NU'91 trade unions have negotiated a new collective agreement covering 80000 workers in the mental health care sector. The agreement runs from 1 March 2017 to 1 July 2019 and includes a 4% pay increase - 1.65% this year and 1.88% next year with an extra 0.25% coming in end-of-year bonuses. The agreement also includes measures to address problems of overwork and long working hours with a checklist to assess the health impact and sustainability of workers' rosters. There are also measures to improve the provision and scope of training.

(June 2017) A new report from the CBS statistics office highlights three key trends in the labour market reflecting greater inequality and less security. Overall the percentage of workers on permanent contracts has fallen from 71% to 61% while the labour market is becoming more divided between low-paid, low-skilled jobs and high-paid work, with few jobs in the middle. The report also found more young people and those with basic education are stuck in low-paid jobs with little autonomy or security.

In two different initiatives care workers at the Kwadrant Group in Friesland and HWW Care in the Hague have taken action to get their employers to address problems around high workloads, sickness absence and quality of care. The Kwadrant workers have organised a tour of the company's workplaces to highlight the issues in advance of a meeting with management on 24 August. Meanwhile, some workers at HWW have taken strike action in protest at the company's plans to cuts jobs and take on temporary and self-employed workers. HWW workers, some with 20 or 30 years of experience are angry that the

Members of the FNV trade union at the Kwadrant care company have made some progress on their demands for action on jobs and overwork (see epsucob@NEWS no.15). In an initial meeting with management the workers have at least been given a commitment that travel time between clients will be fully paid working time. They will have to wait until 1 October to find out if the company will respond to their key demand not to cut jobs and to tackle the heavy workloads faced by many carers. The union has organised a petition among workers to highlight the problems they face.

In the run-up to negotiating a new collective agreement covering 80000 workers in the childcare sector, the FNV trade union has published the results of a survey that reveal excessive flexibility in working hours and too many fixed-term contracts as major issues for childcare workers. The union argues that many workers have so few set hours that they can be called on at short notice to work additional hours, creating uncertainty and stress. With the increasing demand for workers in the sector the FNV argues that these issues need to be addressed if more qualified workers are to be recruited.

Members of the FNV union working at a care home in Lopik in the Utrecht region have won an important victory, securing additional night staff and security measures. The workers at the care home run by the AxionContinu company organised a petition and camped outside the company's head office in order to put pressure on management. The workers argued that it was unacceptable for only one person to be on night duty with responsibility for over 60 vulnerable residents. The union will now try to tackle other issues in the company and hopes that the commitment on staffing levels will be taken up in

The FNV trade union has welcomed new data showing an increase of 56000 in the number of children benefitting from childcare places. The union says this good news has to be weighed against the main challenges facing the sector with many workers on precarious contracts, with variable hours and often facing high workloads. The union plans to raise the issues in the upcoming negotiations over a new collective agreement. The current agreement covers 80000 workers and expires in January. Negotiations are due to begin in November.

Excessive workloads and unpredictable hours will feature prominently in the childcare sector negotiations that began on 8 November. With a slogan that "we're not jacks of all trades" the FNV trade union highlighted the problem that childcare workers were overburdened with cleaning, administrative and other tasks rather than child care itself. The union will be looking for restrictions on the extent to which employers can ask childcare workers to change their working time at short notice. The main pay claim will be for a 3.5% pay rise for the 80000 workers in the sector.

The FNV trade union has welcomed a new two-year agreement covering 7000 workers in the waste and environment sector. Pay will increase by 6% over the two years but with a EUR 900 flat-rate increase in the second year it will mean that lower paid workers will see wages rise by 7.5%. There is also a commitment to provide permanent contracts for 360 temporary workers, to reduce hours for older staff while taking on young workers and paid partner leave at the birth of a child will now be a minimum of four weeks. Private sector waste workers are covered by a separate (transport) three-year

The FNV trade union has negotiated a new collective agreement with Fokus, a provider of care for people with disabilities, with 2400 employees. The one-year deal includes a 2.8% pay increase from 1 January and special provisions for older workers to reduce their hours. Those within four years of pensions age can reduce their hours by 20% with a pay reduction of only 10% and the employer will ensure their pension contributions remain at the previous level. The hours made available will be reallocated, including to new employees. The agreement also means that workers aged 58 and over no longer