Policy recommendations for a quality service in central government administration

Adopted on 21 April 2015 by the European Social Dialogue Committee for Central Government Administrations (SDC CGA)

(being translated into FR)


This document is one of the outcomes of the one-year project funded by the Commission’s social dialogue budget line. The project aimed at promoting the dissemination and implementation of the European Framework Agreement for a quality service in central government administration, adopted by the SDC CGA on 12 December 2012.






- FINAL REPORT of the external expertise hired within the EU-funded Project QUALITY PUBLIC SERVICE FOR VULNERABLE PEOPLE, by Raffaella Greco Tonegutti

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